Upfluence
Onboarding Specialist
Customer Success - Mexico, Mexico, Mexico - Full Time
About Upfluence
Upfluence helps brands tell their story with powerful influencer & content marketing technology. Upfluence’s software allows brands and agencies to identify and contact millions of social influencers and bloggers at scale to execute comprehensive influencer marketing campaigns, as well as provide detailed reporting metrics. Since the launch of our SaaS software in October 2016, the company has yielded a monthly double-digit growth rate, and we are therefore seeking further expansion for our team and offices. Our rapidly growing global team is currently distributed between our offices in NYC, Los Angeles, Mexico City, and Lyon.
About the position
As the Onboarding Specialist, you will report to the Director of Customer Success. The Onboarding Specialist is the client’s first stop post-sale and provides an excellent onboarding experience to optimize client retention, maximize engagement and tool utilization. You will make sure the client is able to launch their first campaign from start to finish, giving them a full sense of the Upfluence platform's value and reach.
Main goals
- Make software onboarding become a powerful lever for Software retention
- Make your client’s Onboarding Score switch from 0 to 100+ within the first 30 days
- Monitor your client's Software usage and activity during the onboarding phase
- Oversee handover with the Customer Success team.
Responsibilities
- As a Software Expert
- Being Upfluence’s Software expert to be able to guide your clients seamlessly through their first steps using the software.
- Be responsible for the client’s software adoption (using integrations and features)
- Learn and Try every new Software update
- Report Software bugs or anomalies to the Support team
- As a Great Campaign Strategist
- Qualify the client's objective and priorities regarding Influencer Marketing and Software usage
- Create the campaign’s materials (campaign brief, emails) and set up the client’s campaign workflow on the Software
- Monitor Client’s Software activity during the Onboarding phase
- Be the client’s best ally and guide for their Influencer marketing efforts
- Stay at the edge of Influencer Marketing trends and best practices
What we have to offer
- Comprehensive compensation package
- Stock options
- Medical, Dental, Vision & Disability Insurance
- Commuter benefits and additional employee perks
- A diverse and international team
- Generous PTO & Company holidays
- An entrepreneurial environment with room for growth
- Can work from home 1 day per week
- Office location: Colonia Juarez (A few blocks from Reforma)
Upfluence is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
