Customer Onboarding Specialist

New York, NY

Full Time

Customer Success

Mid Level

About Upfluence

Upfluence helps brands tell their story with powerful influencer & content marketing technology. Upfluence’s software allows brands and agencies to identify and contact millions of social influencers and bloggers at scale to execute comprehensive influencer marketing campaigns, as well as provide detailed reporting metrics. Since the launch of our SaaS software in October 2016, the company has yielded a monthly double-digit growth rate, and we are therefore seeking further expansion for our team and offices. Our rapidly growing global team is currently distributed between our offices in NYC, Los Angeles, Mexico City, and Lyon.

About the position

As the Onboarding Specialist, you will report to the Director of Customer Success. The Onboarding Specialist is the client’s first stop post-sale and provides an excellent onboarding experience to optimize client retention, maximize engagement and tool utilization. You will make sure the client is able to launch their first campaign from start to finish, giving them a full sense of the Upfluence platform's value and reach.

Main goals

Make software onboarding become a powerful lever for Software retention
Make your client’s Onboarding Score switch from 0 to 100+ within the first 30 days
Monitor your client's Software usage and activity during the onboarding phase
Oversee handover with the Customer Success team.

Responsibilities

As a Software Expert
- Being Upfluence’s Software expert to be able to guide your clients seamlessly through their first steps using the software.
- Be responsible for the client’s software adoption (using integrations and features)
- Learn and Try every new Software update
- Report Software bugs or anomalies to the Support team

As a Great Campaign Strategist
- Qualify the client's objective and priorities regarding Influencer Marketing and Software usage
- Create the campaign’s materials (campaign brief, emails) and set up the client’s campaign workflow on the Software
- Monitor Client’s Software activity during the Onboarding phase
- Be the client’s best ally and guide for their Influencer marketing efforts
- Stay at the edge of Influencer Marketing trends and best practices

What we have to offer

Comprehensive compensation package
Stock options
Medical, Dental, Vision & Disability Insurance
Commuter benefits and additional employee perks
A diverse and international team
Generous PTO & Company holidays
An entrepreneurial environment with room for growth

Upfluence is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Customer Onboarding Specialist

Responsibilities

Apply for this position

We like people with all kinds of experiences.
If you don’t see the opportunity you were looking for, submit a general application.