Account Manager

Important details:

Upfluence is an American company with headquarters and offices in CDMX (Mexico City). We are able to operate as a local business that is fully registered and compliant.

This position is hybrid, requiring part-time office presence 4 days a week.

A professional level of English is necessary. Both written and oral communications will be conducted in English.

The team is distributed between the United States, France, and Mexico.

About Upfluence

Upfluence helps its customers tell their stories with powerful tools dedicated to the creator economy and social commerce.

Upfluence allows brands and agencies to collaborate with millions of social media creators and execute comprehensive influencer marketing campaigns. Since its launch in October 2016, Upfluence has yielded a monthly double-digit growth rate, and we are therefore seeking further expansion for our team and offices. Our rapidly growing global team is currently distributed between our offices in NYC, Los Angeles, Mexico City, Lyon, and Paris. 

As an Account Manager within the Customer Success department, you will play a crucial role in the strategic growth and retention of our client base. You will be responsible for evaluating existing accounts, identifying opportunities for upsells and cross-sells, and maintaining high levels of customer satisfaction to ensure retention. This role demands a proactive approach to relationship management, with a keen focus on leveraging customer feedback and data to drive business outcomes.

Responsibilities

• Conduct a thorough analysis of customer accounts to identify growth opportunities and areas for improvement. Develop and execute strategies for account expansion.
• Relationship Building: Foster strong, lasting relationships with customers by providing consistent, high-quality approach and strategic advice. 
• Identify opportunities for upsells and cross-sells by understanding customer needs and aligning them with our product offerings. Work closely with sales and marketing teams to execute targeted campaigns.
• Implement retention strategies to maintain and grow the customer base. Address and resolve any issues that may lead to customer churn.
• Act as the voice of the customer within the organization. Gather customer feedback and collaborate with product, marketing, and sales teams to improve the overall customer experience.
• Monitor and report account performance, including growth metrics and customer satisfaction scores. Use the data to inform and adjust strategies as needed.

Qualifications

• Demonstrated ability to place the customer at the center of decision-making and strategy.
• Excellent oral and written communication skills, with the ability to clearly articulate ideas, solutions, and value propositions to a variety of audiences. (All communications are in English) You will primarily be working with a US Market
• Prior experience in a sales role is a plus, as is a proven track record of achieving sales targets.
• Previous experience in an account manager or customer success role, with a strong understanding of customer success principles and practices.
• Ability to think strategically and creatively to identify and pursue growth opportunities.
• Comfort with CRM software and data analysis tools. Ability to use data to inform decision-making and strategy.
• Strong collaboration skills, with the ability to work effectively across departments to achieve common goals.

What we have to offer

• Extensive training in an environment that provides support to help you succeed
• Clear career path and growth potential
• Comprehensive compensation package 
• 3-4 Weeks Vacation + Company Holidays
• 1 week of discretionary sick days
• Stock options 
• Private Medical/Dental benefits (Gastos de seguro Mayores/Menores)
• A diverse and international team
• An entrepreneurial environment with room for growth

*This position has an initial probation period of 3 months

We offer a flexible hybrid work model, providing our employees with an office setting and the ability to work partially from home. We believe in work-life balance and provide access so we can make the best of our workdays.

Upfluence is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.